Return & Refund Policy
We are focused on creating a great customer experience by offering high quality products and an excellent online shopping experience. We take great care in delivering our products and adhere to the highest quality standards.
- A product is eligible for return/refund/exchange only if the product received by the customer is physically damaged, has missing parts or accessories, is defective or is different from their description on the product details page on the website, shop-mercedes-benz.co.in. Every effort is made to display the colours of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary. So we will not consider requests for return/refund/exchange for colour variations
- Return/Refund will be processed only if:
- it is determined that the product was not damaged while in the customer’s possession;
- the product is not different from what was shipped to the customer;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, invoice and all the accessories therein).
- Size exchange in apparels (shirts, t-shirts, hoodies, etc.) can only be made if size delivered to customer is different from the one they had selected while placing the order.
- To claim, please get in touch with our customer care helpline toll free number 0008000501888 within 2 working days of receiving the product(s). Please share the order number, order ID date of transaction, delivery address and image of the incorrectly delivered or defective item. Customer Support will acknowledge the return request after review within 1-2 business day.
- We will review the case and get back within 1 working day. If the claim is found to be correct then we will arrange a pick up of the product/s from the address same as the shipping address within 5-7 business days. In the event of non-serviceability of return pick up on the given address, you may be requested to arrange to send the goods back on your own.
- We will replace the product/s within 7-10 business days of receiving the product. Replacement would initiate after physical verification of returned product. If we are unable to replace the product due to non-availability, we will then refund the payment or cancel invoice within 5-7 business days after receiving the original product. The customer will be informed about the possibility within 2-4 business days of receiving the products.
- Refunds, if applicable, will be processed via same source as the payment mode i.e., If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. Typically refunds are processed in less than 3-5 business days.
- If transaction is processed more than once for the same order, the additional amount paid will be refunded via same source within 3-5 business days.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict, decision of Mercedes-Benz India Limited shall be final and binding.